Our Fashion Promise

At Wana Fashion Shop, we believe every piece in your wardrobe should bring you joy and confidence. Just as we carefully curate our collections from $10 Summer Steals to sophisticated Missy lines, we want you to love every purchase. If something doesn’t meet your expectations, our hassle-free returns process is here to help.

Return & Exchange Guidelines

  • Return Window: 15 days from delivery date
  • Condition: Items must be unworn, unwashed, with original tags attached
  • Original Packaging: Please include all original packaging and labels
  • Proof of Purchase: Order confirmation or receipt required

⚠️ Non-Returnable Items

To ensure hygiene and quality standards, the following items cannot be returned:

  • Hats (for hygiene reasons)
  • Final Sale Items from our $10 Summer Steals collection
  • Intimate Apparel (unless defective)
  • Items without original tags or packaging

Easy 4-Step Return Process

Step 1: Submit Your Return Request

Within 15 days of receiving your order, email us at [email protected] with the following information:

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Email Content:

Dear Wana Fashion Shop Team,

I would like to request a return/exchange for my recent order.
Order Number: [Your Order Number] Order Date: [Date of Order] Items to Return: [List items with sizes and quantities] Reason for Return: [Size issue, style preference, defective item, etc.] Preferred Resolution: [Refund / Exchange for [specific item and size]] Contact Phone Number: [Your Phone Number]
Thank you for your assistance!
[Your Name]

Step 2: Receive Return Authorization

Within 24-48 hours, we’ll email you a Return Authorization Number and shipping instructions. Please do not send items without this authorization.

Step 3: Package and Ship Your Return

Securely package your items including:

  • Items in original condition with tags
  • Original packaging
  • Copy of your order confirmation
  • Return Authorization Number clearly visible on the package

Return Address:
Wana Fashion Shop
1036 Russell Street
Boston, US 02110

Step 4: Receive Your Refund or Exchange

Once we receive and inspect your return:

  • Refund Processing: 3-5 business days after we receive your return
  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Exchange Processing: New items shipped within 2-3 business days
  • Notification: You’ll receive email confirmation at each step

Exchange Options

Prefer a different size or style? We offer exchanges for:

  • Size Exchanges: From our popular JEANS collections (Low Rise, Mid Rise, Cargo Denim)
  • Style Exchanges: Within the same category (e.g., Jackets for Jackets)
  • Collection Exchanges: Between Missy, Junior Plus, or LOUNGE wear

Important Notes

  • Return shipping costs are the customer’s responsibility unless the item is defective
  • Original shipping fees are non-refundable
  • International returns may be subject to customs fees
  • Please allow 1-2 weeks for international returns to reach us

Need Help With Your Return?

Our customer service team is here to assist you with any return or exchange questions:

Email: [email protected]
Response Time: Within 24-48 hours
Business Hours: Monday-Friday, 9:00 AM – 6:00 PM EST

We’re committed to making your Wana Fashion Shop experience as delightful as discovering our latest Belted & Embroidered pieces or exploring our Babies & Toddlers collection.